FREQUENTLY ASKED QUESTIONS:


PLACING AN ORDER:

          Your order will be fulfilled and shipped within 2 to 4 business days from the date of purchase.

          Most orders though, ship out within 24 hours using USPS Priority Service.

          We are pleased to provide free shipping!

          Tracking is included with all orders and a notification email will be sent to you once your order has been shipped.

          A guaranteed delivery date is also available by upgrading to express shipping with USPS at checkout.


WEAR AND CARE:

          One of the many reasons we love Stainless Steel jewelry is the ease of care.

          We recommend using a soft cloth, such as a t-shirt, to remove body oils, lotions or potions!

          Jewelry pieces that are a combination of leather and stainless steel don't mix well with water.

          Your jewelry arrives in a soft pouch, great for storage.


WHAT DOES 316L STAINLESS STEEL MEAN?

           Stainless steel is a steel alloy, more resistant to stain, corrosion or rust. There are different grades of stainless steel with uses from industrial to commercial. 316L is the grade of stainless steel used in crafting jewelry. There are few if any additives to this alloy, making it the metal of choice for people whose skin reacts to gold, silver, nickel or copper.


WHAT IS IP?

          IP stands for ion plating, a process in which a physical vapor deposits thin films of condensation of a vaporized form on to a surface.  This IP process has proven to last decades longer than electroplated jewelry.  It can be plated to resemble other metals, such as gold, rose gold, copper and black finishing and does not flake off or lose its color even with daily wear.


WILL THE JEWELRY DISCOLOR MY SKIN?

         NO.  Our stainless steel jewelry is crafted only from 316L surgical grade stainless steel.  It does not contain alloys such as copper, a common reactor for discoloration and allergic reactions.


MEASURING FOR RING SIZE:

        We suggest measuring when your fingers are at their warmest and towards the end of the day, when your fingers are at their largest.

Wrap a thin strip of paper( no wider than 1/2") around the base of your finger.

Mark the point where the two ends meet, you might need someone to help with this step.

Make sure paper can slide up and over (but not fall off) your knuckle.

Measure the paper against a ruler and compare the length to the chart below.

SIZE    5       1 15/16   inches                             SIZE    6      2 1/16    inches

SIZE    7       2 1/8       inches                             SIZE    8      2 1/4      inches

SIZE    9       2  5/16    inches                             SIZE   10     2 7/16    inches

SIZE    11     2  9/16    inches                             SIZE    12     2 5/8     inches

SIZE    13     2  3/4      inches                             SIZE    14     2 7/8     inches

We recommend going up to the next whole ring size for all half sizes.



REFUNDS/EXCHANGES/RETURNS:

        We want you to be as happy with your jewelry as we were in selecting the piece.  If for some reason you are not          completely satisfied we offer a 30 Day Money Back Guarantee.  

        Ship the unworn jewelry in its original package using a trackable and insured shipping method to the address listed below.

       

        RETURNS:

        IT'S A STEEL JEWELRY

        465 S. ORLANDO AVE.

         #304

        MAITLAND, FL 32751


       A REFUND will be credited back within 7 to 10 days, minus your shipping cost, to the original method of payment. 

       FINAL SALE items are not refundable.

       Should you wish to EXCHANGE the item please contact us so that we may discuss your options.

         www.itsasteeljewelry@gmail.com


WARRANTY:

         Each piece of jewelry is individually inspected prior to shipping ensuring quality.

         We proudly stand behind our pieces, and offer a 2 year limited warranty.

         This is Stainless Steel, a product made to last and take the wear of everyday life.

         Please contact us by email should the jewelry need to be repaired and we will assess how to resolve the matter.

         www.itsasteeljewelry@gmail.com


SECURE SHOPPING GUARANTEE:

        We offer secure payment processing through PAYPAL,VISA, MASTER CARD, AMEX, DISCOVER, and now APPLE PAY.

 Your credit card is never stored by us and never shared.